Legal

Refund Policy

Last updated: July 13, 2026

Hosted PUMMA subscriptions are sold and billed by Gumroad, our merchant of record. Gumroad appears on your card or bank statement and handles the checkout, invoicing, and refund process for every purchase.

Eligibility

• Requests made within 14 days of a charge are eligible for a full refund, no questions asked.
• After 14 days, refunds are considered case by case, for example a billing error, a duplicate charge, or the Service being unavailable for an extended period.
• Refunds are issued to the original payment method. Processing time depends on your bank or card provider, typically 5–10 business days after approval.

How to request a refund

Email sosa.panzardi@gmail.com with the email address on your account (or your Gumroad receipt), and we’ll process it directly or point you to Gumroad’s own support if that’s faster. You can also manage or request a refund yourself from your Gumroad receipt email.

Cancelling vs. refunding

Cancelling a subscription stops future renewals but does not automatically refund the current period. You keep access until it ends. If you want your money back for the current period too, request a refund using the steps above.

Self-hosted & demo

The self-hosted version of PUMMA is free for personal use (PolyForm Noncommercial License 1.0.0) and this policy does not apply to it. Demo accounts are free and are not a purchase.